Frequently Asked Questions

We deliver to the United Kingdom only.

Please Note: There may be additional charges for 'offshore domestic regions': the Channel Islands, Isle of Wight, Isle of Man, Scilly Isles, Scottish Islands and Northern Ireland. See Delivery Information page for more details. 

No sorry, currently we only deliver within the United Kingdom. Please see our Delivery Information page for details.

Once dispatched, delivery typically takes 3–49 working days, depending on your location (please note that this timeframe varies by supplier and type of product). You will be contacted to arrange a delivery date for garden buildings/structures.

For our Outdoor Furniture products by Amazonas, next-day delivery is available, delivered by DHL. Orders placed after 12 pm on Friday or over the weekend will be dispatched on Monday, provided they are in stock.

We’ll email you tracking details within 24–48 hours of dispatch. If you have not received tracking details within 6 working days, please reach out to us at info@gardenbuildingstore.co.uk so that we can help.

We deliver anywhere in the UK (United Kingdom) mainland.

Delivery prices are as follows:

• Free Delivery Over £100
• Priority Delivery – £9.99

There may be additional charges for offshore domestic regions and Scottish Highlands: Channel Islands, Isle of Wight, Isle of Man, Scilly Isles, Scottish Highlands, Scottish Islands, and Northern Ireland. See our Delivery Information page for more info.

As soon as we receive your order, we'll send out confirmation to your email address, this just means we've received your order in our system and we've pre-authorised your payment method ready for your purchase.

If you recently placed your order and didn't immediately receive a confirmation email from us, then there might be a few issues we can look into: 

1. Our emails might be going to your junk or spam folder

2. There might have been a misspelling when you entered your email address during checkout

3. Your email server has very strong spam filters and is identifying our emails as spam so the emails aren't going through.

To be on the safe side, we encourage our customers to provide an alternate email to info@gardenbuildingstore.co.uk

For some of our deliveries, our couriers require a contact number to ensure the smooth delivery of your order. We won't give it to anyone else, it’s kept private and confidential. Plus if there are any issues with your order we can contact you quickly and easily.

Absolutely. Garden Building Store strives to provide our customers with a safe and smooth customer experience. This site uses SSL encryption technology so that you never have to worry about credit card safety.