Returns & Refunds

Order Cancellation

You have the right to cancel your order at any time before the product is dispatched. Once the product has been shipped, cancellations will be processed as a return.

To cancel your order:

• Contact us via email at Returns@GardenBuildingStore.co.uk or call us at 03301228289 with your order number.
• If the cancellation is received after dispatch, you will need to return the product under the terms outlined in the Returns section below.

Returns Policy

We want you to be completely satisfied with your purchase. If you're not happy for any reason, you can return your product(s) under the following conditions:

Eligibility for Returns

• Products must be returned within 14 days of receiving your order.
• The product must be unused, in its original packaging, and in the same condition as when it was received.
• Some products, such as custom or made-to-order products, are non-returnable unless faulty.

How to Initiate a Return

1. Contact us at Returns@GardenBuildingStore.co.uk with your order number and reason for the return.
2. Once approved, we will provide you with a return address and instructions for shipping.
3. Return shipping costs are the responsibility of the customer unless the product is faulty or incorrectly supplied.

Exclusions

We do not accept returns for:

• Customised or made-to-order products.
  
• Products that have been assembled, used, or are not in their original condition.

Refund Policy

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 14 working days of receiving the returned product. Refunds will be issued to the original payment method. If you paid via a financing option (e.g., PayPal), please allow additional processing time for the third-party provider.

Refund Conditions

• Refunds will be issued to the original payment method.
• Original shipping costs are non-refundable unless the product was faulty or the wrong product was sent.

Faulty or Damaged Products

If your product arrives damaged or faulty:

• Contact us within 48 hours of receiving the product.
• Provide photos of the damage, along with your order number, to Returns@GardenBuildingStore.co.uk.
• For faulty products, we will either replace the product or provide a full refund, including return shipping costs.

Exchanges

We do not currently offer direct exchanges. If you need a different product, please return the original product (following the process above) and place a new order.

Contact Us

If you have questions about our Returns and Refunds Policy, reach out:

Website Name: Garden Building Store
Company Name: Allison Dynamics LTD
Company Number: 15689010
Address: 3rd Floor, 86-90 Paul Street, London, EC2A 4NE, United Kingdom (Not a Return Address)
Email: Returns@GardenBuildingStore.co.uk
Phone: 03301228289

Customer Service Opening Hours:
Monday - Friday: 9AM - 5PM
Saturday - Sunday: CLOSED

Please Note:

Our office address is for mailing only; do not send returns back to this address. We will provide you with a return address once your return has been approved.